From an event storming participant
“My main takeaway was realising every team has the shared objective of continuing to drive value for our customers faster”
Customer Success Leader, Docusign
Read the original LinkedIn postQ1 2027 sprint. Approved PO by 31 December 2026
Adoption Before Renewal Sprint
Fix churn before your 2027 renewals come due.
In two and a half days, your team works in person on one real customer journey. Together, you’ll find where customers get stuck and agree what to change so they see value sooner.
Winning a new customer typically costs more than keeping an existing one. Yet many organisations struggle to spot which customers are at risk and know what to do before renewal. We’ll fix that together with your team in a 2½-day, in-person workshop.
Price per team
£9,999
Plus travel, expenses and VAT.
✓ 2½ days in person, up to 24 people
✓ Three months of Stellafai Explore platform access for every attendee
✓ Scope agreed before you commit
Q1 2027 dates subject to availability
Register interestOnRamp’s 2026 Customer Engagement Report
82% of CX and engagement leaders say failing to reach first value is the strongest predictor of non-renewal.
First value is the first meaningful result a customer gets from your product. TrendCandy surveyed 182 customer experience and engagement leaders for OnRamp.
Read the OnRamp Customer Engagement ReportWhat your team leaves with
01
A map of where customers get stuck
Map milestones, hand-offs and owners from purchase through renewal.
02
A plan to help customers see value sooner
Focus on the first meaningful result customers need and how to reach it sooner.
03
Shared goals and clear owners
Align sales, onboarding and Customer Success around customer goals, ownership and evidence for renewal conversations.
04
Changes to test before renewal
Prioritise experiments, set baselines and agree when to review progress.
What’s included
The sprint
2½ days in person with Stellafai facilitators, working on one agreed customer journey.
Up to 24 people
Bring the teams who own the handovers, onboarding, adoption and renewal.
Included for every attendee
3 months of Stellafai Explore
Every attendee gets three months of access to Stellafai Explore to track onboarding milestones and collect evidence of customer value for renewal conversations.
Who it’s for
For Customer Success, implementation and product teams at B2B AI and SaaS providers. Bring one customer journey where onboarding keeps slipping, customers aren’t using what they bought, or a renewal is coming up and you’re short on evidence of value.
What to bring
Bring a sponsor and the people who own the handovers, along with customer feedback, onboarding and usage data, and relevant renewal dates.
How it works
Register interest
Tell us where adoption is stalling and which renewals are coming up.
Agree the scope
Confirm the journey, attendees, location and available Q1 dates.
By 31 December 2026
Arrange for procurement to issue your approved purchase order.
January to March 2027
Run the sprint, then track adoption and evidence of customer value in Stellafai.
How teams put it into practice
Evidence of impact
How one SaaS team tackled gaps between sales and Customer Success
A global SaaS provider brought its pre-sales and Customer Success teams together to see where customers were getting stuck. They mapped how work passes between teams and agreed how to connect product use to what customers want to achieve.
Read the full case study →From a session on outcome-focused business reviews
“Outcome — did the needle actually move for the customer?”
Customer Success from the Ground Up
Read the original LinkedIn postFor L&D and procurement
Can we bring a smaller team?
Yes. The £9,999 team price covers one customer journey and up to 24 attendees.
How do we book?
Register interest to agree the scope, location and available Q1 dates. Your approved purchase order must be issued by 31 December 2026.
What’s included in the price?
The price includes two and a half days in person and three months of access to the Stellafai Explore platform for each attendee. Travel, expenses and VAT are additional.
Register interest
Where are customers getting stuck, and when are their renewals due? A few bullets are fine. We’ll follow up to discuss scope and Q1 availability.
£9,999 per team · up to 24 people
Approved PO due by 31 December 2026.
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