OnRamp’s 2026 Customer Engagement Report
82% of CX and engagement leaders say failing to reach first value is the strongest predictor of non-renewal.
TrendCandy surveyed 182 customer experience and engagement leaders for OnRamp.
Source: OnRamp, Customer Engagement Report (2026) →What your team will leave with
- A clear customer journey with milestones, hand-offs and owners from purchase through renewal.
- An onboarding plan designed for faster time to value, focused on the first meaningful result the customer needs.
- A shared customer outcome plan: aligning sales, onboarding and customer success around customer goals, ownership and the evidence needed for renewal conversations.
- An adoption improvement plan with prioritised experiments, baselines and a review cadence.
What is included
- 2½ days in person, facilitated by experienced consultants.
- Up to 24 participants, working on one agreed customer journey.
- Three months of Stellafai Explore membership for each attendee after the workshop, to record outcomes, capture evidence and review progress.
Use Stellafai after the sprint to record customer outcomes, track onboarding milestones and gather evidence your team can bring into renewal conversations.
Who this is for
For Customer Success, implementation and product teams at B2B AI and SaaS providers. Bring one customer journey where onboarding stalls, first value takes too long or renewal is at risk. Bring the people who own the handovers, a sponsor, customer feedback, onboarding and usage data, and the relevant renewal dates.
How it works
- Register interest now. We’ll discuss where adoption is stalling and which renewals are coming up.
- By 31 December 2026. Agree the scope and have procurement issue your approved purchase order.
- January to March 2027. Run the sprint on an agreed date, then use your three months on Stellafai to track adoption and evidence of customer value.
Evidence of impact
From fragmented handovers to shared customer outcomes
A global SaaS platform vendor brought pre-sales and Customer Success together to map workflows, expose gaps and clarify handovers. The workshops helped teams build a shared approach to connecting platform adoption with customer outcomes.
Read the full case study →From an event storming participant
“My main takeaway was realising every team has the shared objective of continuing to drive value for our customers faster”
Customer Success Leader, Docusign
Read the original LinkedIn postFrom a session on outcome-focused business reviews
“Outcome — did the needle actually move for the customer?”
Customer Success from the Ground Up
Read the original LinkedIn postThe offer
Adoption Before Renewal Sprint
£9,999
+ travel, expenses and VAT.
2½ days in person for up to 24 people, plus three months of Stellafai Explore membership for each attendee.
Booking and procurement
Can we bring a smaller team? Yes. The £9,999 team price covers one customer journey and up to 24 attendees.
How do we book? Register interest to agree the scope, location and available Q1 dates. Your approved purchase order must be issued by 31 December 2026.
Register interestRegister interest
Tell us where customers are getting stuck and when your next renewals are due. We’ll follow up to discuss scope and Q1 availability.
