From an event storming participant
“My main takeaway was realising every team has the shared objective of continuing to drive value for our customers faster”
Customer Success Leader, Docusign
Read the original LinkedIn postQ1 2027 sprint. Approved PO by 31 December 2026
Adoption Before Renewal Sprint
Increase adoption. Secure renewals.
Fix the gaps in adoption before your 2027 renewals come due. Bring up to 24 people together for a 2½-day, in-person sprint on one real customer journey, from sales handover to first value and renewal.
Price per team
£9,999
Plus travel, expenses and VAT.
✓ 2½ days in person, up to 24 people
✓ 3 months of Stellafai Explore for every attendee
✓ Scope agreed before you commit
Q1 2027 dates subject to availability
Register interestOnRamp’s 2026 Customer Engagement Report
82% of CX and engagement leaders say failing to reach first value is the strongest predictor of non-renewal.
TrendCandy surveyed 182 customer experience and engagement leaders for OnRamp.
Read the OnRamp Customer Engagement ReportWhat your team leaves with
01
A clear customer journey
Map milestones, hand-offs and owners from purchase through renewal.
02
An onboarding plan
Focus on the first meaningful result customers need and how to reach it sooner.
03
A shared customer outcome plan
Align sales, onboarding and Customer Success around customer goals, ownership and evidence for renewal conversations.
04
An adoption improvement plan
Prioritise experiments, set baselines and agree when to review progress.
What’s included
The sprint
2½ days in person with Stellafai facilitators, working on one agreed customer journey.
Up to 24 people
Bring the teams who own the handovers, onboarding, adoption and renewal.
Included for every attendee
3 months of Stellafai Explore
Record customer outcomes, track onboarding milestones and gather evidence for renewal conversations.
Who it’s for
Customer Success, implementation and product teams at B2B AI and SaaS providers. Bring one customer journey where onboarding stalls, first value takes too long or renewal is at risk.
What to bring
Bring a sponsor and the people who own the handovers, along with customer feedback, onboarding and usage data, and relevant renewal dates.
How it works
Register interest
Tell us where adoption is stalling and which renewals are coming up.
Agree the scope
Confirm the journey, attendees, location and available Q1 dates.
By 31 December 2026
Arrange for procurement to issue your approved purchase order.
January to March 2027
Run the sprint, then track adoption and evidence of customer value in Stellafai.
How teams put it into practice
Evidence of impact
From fragmented handovers to shared customer outcomes
A global SaaS platform vendor brought pre-sales and Customer Success together to map workflows, expose gaps and clarify handovers. The workshops helped teams build a shared approach to connecting platform adoption with customer outcomes.
Read the full case study →From a session on outcome-focused business reviews
“Outcome — did the needle actually move for the customer?”
Customer Success from the Ground Up
Read the original LinkedIn postFor L&D and procurement
Can we bring a smaller team?
Yes. The £9,999 team price covers one customer journey and up to 24 attendees.
How do we book?
Register interest to agree the scope, location and available Q1 dates. Your approved purchase order must be issued by 31 December 2026.
What’s included in the price?
2½ days in person and three months of Stellafai Explore for each attendee. Travel, expenses and VAT are additional.
Register interest
Tell us where customers are getting stuck and when your next renewals are due. We’ll follow up to discuss scope and Q1 availability.
£9,999 per team · up to 24 people
Approved PO due by 31 December 2026.
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