Stellafai workshops

Increase adoption. Secure renewals.

Customers bought the promise. Are they experiencing the value?

Your customer bought the promise of a better way of working. But somewhere between the sales conversation, onboarding and everyday use, that promise got lost.

Teams inherit different versions of what success looks like. Users struggle to fit the tool into their workflow. And activity reports show usage without explaining what has improved.

When renewals come around, your champions need a convincing answer to “What value are we getting?” This workshop helps your team build that answer from the start: agree the customer’s desired outcomes, create a clearer route to first value and make progress visible throughout the relationship.

Who this is for

For customer success, implementation and product teams at B2B AI and SaaS providers whose customers buy but struggle to adopt. Bring a real customer journey where onboarding stalls, value takes too long to emerge or renewal is at risk.

Find where customer value gets lost

  • Understand the outcome. What is the customer trying to change, and what would success look like to users and the sponsor?
  • Map the journey. Trace the path from the sales promise through onboarding, first value, everyday use and renewal.
  • Expose the gaps. Find unclear hand-offs, missing ownership and steps that delay meaningful use.
  • Prioritise improvements. Decide what to change first, who owns it and what evidence will tell you it is working.

For AI products, we’ll also explore the transition from an interesting experiment to a tool people trust and use in their everyday work.

What is included

  • 2½ days in person, facilitated by experienced consultants.
  • Up to 30 participants, working on one agreed customer journey.
  • Three months of free Explore membership for each attendee after the workshop, to record outcomes, capture evidence and review progress.

We’ll agree the space setup and any follow-up support before booking.

How it works

  1. Discuss your challenge. Register your interest and we’ll arrange a call to understand where adoption is stalling.
  2. Confirm the scope. Agree the workshop outputs and delivery arrangements with us, then secure your purchase order.
  3. Attend the workshop. Bring your team together to build a practical plan for improving adoption and demonstrating customer value.

What your team will leave with

  • A clear customer journey with milestones, hand-offs and owners from purchase through renewal.
  • An onboarding plan designed for faster time to value, focused on the first meaningful result the customer needs.
  • A shared customer outcome plan: aligning sales, onboarding and customer success around customer goals, ownership and the evidence needed for renewal conversations.
  • An adoption improvement plan with prioritised experiments, baselines and a review cadence.

Useful details

  • Secure the offer by 31 December 2026: your purchase order must be approved and issued by this date.
  • Delivery in Q1 2027: workshop dates and location will be agreed separately, subject to availability.
  • Scope agreed before booking: we’ll confirm the customer journey, intended outputs and delivery arrangements with you.
  • Come prepared: bring available customer feedback, onboarding and usage evidence, plus a sponsor and the relevant renewal timing.