Learn the essentials of account expansion, why it matters, and actionable strategies with examples to maximise revenue from your existing customer accounts.

Your metrics are like a compass that point you towards the right direction. So to ensure long-term customer satisfaction and retention in the new year, here are the top KPIs to monitor as a customer success leader.

Get actionable strategies to help you overcome margin pressures, while scaling your customer success team to meet the growing demands of your business.

Using your customer success tech the wrong way can lead to more frustrations than results. Learn how to choose the best tools and integrate them to scale operations within your customer success team.

Discover how a shared document can transform team communication, eliminate confusion, and keep your projects on track—saving time, money, and sanity.

Learn how to turn feedback frustration into actionable results that drive customer satisfaction, retention, and revenue growth.

Sales incentives focused solely on closing deals can lead to churn, so aligning compensation with customer retention ensures long-term business success.

We explore how to align sales and post-sales teams through shared metrics, fostering collaboration to drive customer retention, satisfaction, and growth.

This blog provides strategies to balance short-term investor demands with building long-term customer relationships for sustainable growth.

Explore using tech and automation to scale customer success without losing the human touch.

A streamlined product portfolio boosts customer clarity, speeds decisions, and builds trust—let's explore how to make it happen.

Ensure a seamless customer journey by bridging the gap between pre- and post-sales for a consistent, confidence-building experience.

How do you make sure Sales and CS work together like a well-oiled machine? Here are 4 simple, actionable ways to align your teams for better results and happier customers.

What role can the CFO play in bridging the gap between Solution Engineering and Customer Success? We've come up with four actionable ways you can drive alignment in these teams!

We explore how margin pressures can harm retention and how to protect your customer base while staying profitable.

Misalignment between sales and CS is more common than you think, and it’s costly. We break down what misalignment looks like, why it matters, and how to fix it.

Misalignment between pre-sales and sales can lead to longer sales cycles and poor handoffs. We explore the best ways to stay aligned and build a more efficient process that leads to faster deals and happier customers.

Here’s why alignment is the secret ingredient to creating a culture that’s not just nice on the surface, but deeply impactful and sustainable.