A clear way to share value
Introduce Stellafai to someone who may benefit, or choose to share your experience in a conversation with a prospective customer. Commission is considered when advocacy contributes to a signed customer deal and is confirmed in a deal agreement.
1. Who can participate
Advocates may have attended an Outcome Enablement session or a Stellafai workshop, used the Stellafai Operating System, or followed our work closely and wish to share it. Participation is voluntary. Stellafai may approve or decline participation, including where a conflict of interest makes it unsuitable.
2. Qualifying contribution
Tell Stellafai about a prospective customer and make the introduction so we can record it in our system. We may also invite you to share your genuine experience with a lead already in our pipeline. Further sales conversations are optional. Your contribution and potential eligibility should be discussed and recorded with us before the deal closes. There is no payment solely for an introduction.
3. Approval and deal agreement
When the customer contract is signed, Stellafai will identify the qualifying advocate organisations and record the customer, contribution, initial contract term and nominated recipient in a separate deal agreement. Commission applies only to approved contributions documented in a completed deal agreement.
4. One entitlement per organisation
Each qualifying advocate organisation receives one 20% entitlement per deal, regardless of how many colleagues take part. Organisations under common ownership or control count as one. Separately qualifying organisations may each receive 20%. Each organisation nominates one recipient or an eligible charity; it may nominate a replacement recipient if the person leaves.
5. What commission covers
Commission is 20% of qualifying recurring subscription revenue actually received from the named customer under its initial contract term. Eligible bolt-ons, enablement services and additional teams are included. It adjusts for upgrades, downgrades or package changes. VAT, refunds, credits, unrelated charges and revenue from other companies in the customer's group are excluded.
6. When payment starts and stops
Commission is calculated at contract signature and paid monthly in arrears after Stellafai receives the corresponding customer payment. Annual customer payments are allocated to monthly commission payments. Commission pauses for unpaid customer amounts. Future commission ends when the initial contract term ends or the contract ends earlier; renewals are excluded. Already earned commission remains payable.
7. Independence and disclosure
Advocates must disclose employment, procurement, ownership or decision-making relationships connected to an opportunity. When recommending Stellafai, disclose that you or your organisation may receive commission if a deal completes. Share your genuine experience and do not make commitments on Stellafai's behalf.
8. Charity option
An advocate organisation may ask Stellafai to make a company donation equal to its commission directly to an eligible charity recorded in the deal agreement. Stellafai will verify the charity independently and may decline an ineligible choice. If payment cannot be completed, the organisation has 30 days to nominate another eligible charity. The advocate cannot claim Gift Aid on this company donation; no particular tax treatment is promised.